PowerSchool Group Off Campus 2021 | freshers

 

Associate Cloud Ops Engineer I

Job LocationsIN-KA-Bangalore, Urban
ID2021-3464
Category
 
Development
 
Job Post Information* : Posted Date
 
2 days ago(5/5/2021 3:58 PM)

Overview

The Operations Center team manages and administers all facets of cloud hosted environments from hardware to software, operating systems to PowerSchool’s products. The purpose of the Operations Center Engineer is to provide monitoring, incident management, service requests fulfillment, application deployment services.

Responsibilities

Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Monitor applications and production environments ensure availability.
  • Respond to, or assists in responding, to monitoring alerts as received.
  • Monitoring application and infrastructure alerts and responding/resolving as required.
  • Resolve assigned incidents and Service Requests while meeting required service levels.
  • Execute deployment of new software based on provided instructions as required.
  • Work based on a 7X24X365 rotation and schedule as assigned by manager.
  • Trigger and work on Major Incidents as required.
  • Maintain regular communications with Operations Center colleagues and internal customers.
  • Use knowledge of Database technologies to analyze and write new scripts to resolve issues or perform tasks
  • Create and maintain technical documentation and playbooks as required.
  • Strong working knowledge of Unix/Linux, Windows, Tomcat
  • Meet all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere

Qualifications

Qualifications include:

  • 0-2 years’ experience in Cloud Applications or IT support role
  • Bachelor’s degree in Computer Science, Information Systems or equivalent degree required
  • Good understanding in basic web and Cloud technologies
  • Knowledge Experience with database technologies (MYSQL, MS SQL, and Oracle)
  • Knowledge of configuration management and orchestration technologies such as Chef, Puppet, Ansible, Salt, Cloud Formation, or comparable;
  • Strong knowledge of Python programming language an advantage
  • Strong working knowledge of Unix/Linux, Windows, Tomcat
  • Can do attitude and flexibility
  • Ability to learn new technology in a fast-paced environment 
  • Must have strong verbal and written skills to interact with internal customers and partners via phone, chat and email. 
  • Ultra-reliable, highly motivated, self-starter, who can collaborate within Cloud Operations and across other functional groups. 
  • Knowledge of PowerSchool or the education technology industry is a plus. 
  • Strong troubleshooting and analytical skills 
  • Passion for customers and focus on delivering the best customer experience possible.
  • Problem solving and trouble shooting skills

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